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PRIVACY POLICY

Introduction

Vettex Pty Ltd ABN 76 675 376 584 ("we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information.

By providing us with your personal information, you consent to our practices as described in this Privacy Policy. We may update this policy occasionally, so please check our website regularly to stay informed of any changes.
 

Key Definitions

  • "APPs": Refers to the Australian Privacy Principles outlined in the Privacy Act.

  • "Personal Information": Information or opinions about an identified individual, or someone who is reasonably identifiable, whether true or not, as defined in the Privacy Act.

  • "Privacy Act": The Privacy Act 1988 (Cth).

  • "Sensitive Information": A subset of personal information, including but not limited to, health details, racial or ethnic origin, sexual orientation, religious beliefs, or criminal history.
     

1. Collection of Personal Information

We collect personal information fairly and lawfully, ideally directly from you. We may gather information through:

  • Your inquiries or orders via our website www.vettex.com.au.

  • Use of our builder submissions portal.

  • Administration of contracts with service providers.

  • Communication through phone or other channels.

  • Correspondence, including electronic communication.

  • Use of our mobile applications.

  • Customer satisfaction and market research surveys.

  • Other business management activities.

In some cases, we may collect personal information from public sources or third parties, such as suppliers, recruitment agencies, and business partners. If we obtain information from a third party, we will ask them to inform you about our use of your information.
 

2. Types of Personal Information We Collect

The personal information we may collect includes, but is not limited to:

  • Name, postal address, email address, phone numbers, date of birth.

  • Credit card details, driver’s license, billing information.

  • Employment details (if you apply for a job with us).

  • Device details and operating systems when using our Website and applications.

  • Credit card or other payment information;

  • Information about your business or personal circumstances;

  • Information in connection with client surveys, questionnaires and promotions;

  • Your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

  • Information about third parties; and

  • Any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.

We only collect sensitive information with your consent or as permitted by the Privacy Act. If you choose not to provide your personal information, we may not be able to offer certain goods or services.
 

3. Purpose of Handling Personal Information

We collect and use your personal information for the following purposes:

  • Verifying your identity.

  • Operating our Website and online systems, including user interaction features.

  • Providing and managing our goods and services.

  • Customizing your experience on our platforms.

  • Securing and improving our services and products.

  • Communicating with you, including sending invoices and tracking information.

  • Meeting legal and regulatory requirements.

  • Managing our business operations.

  • To provide goods, services or information to you;

  • For record keeping and administrative purposes;

  • To provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

  • To improve and optimise our service offering and customer experience;

  • To comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

  • To send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

  • To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

  • To consider an application of employment from you.

  • We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
     

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our suppliers, consultants, technical support services, and professional advisors.

  • Related entities with similar privacy practices.

  • Debt collection agencies.

  • Others as permitted by law or with your consent.

When sharing your information with third parties, we require them to protect it to the same standard we uphold.
 

5. Protection of Personal Information

We store personal information securely, either physically, electronically, or in cloud storage, including third-party servers located overseas. We use various security measures, including IT tools and access controls, to protect your data. We will destroy or anonymize personal information when it is no longer needed.
 

6. Direct Marketing

We may use your information to send you updates about products, services, and promotions. You can opt-out of receiving marketing communications at any time by contacting our Privacy Officer.
 

7. Cookies

Cookies are small text files placed on your device to help us understand your use of our Website and improve your experience. While cookies identify your device, they do not reveal personal details. For information on managing cookies, please refer to your browser’s manual.

We may use third-party vendors for advertising and analytics based on your previous interactions with our Website.
 

8. Access and Correction of Personal Information

You can request access to or corrections to your personal information by contacting our Privacy Officer. If access is denied, we will provide a written explanation. We may charge a reasonable fee for access requests.
 

9. Overseas Transfers

We may transfer your personal information to related entities or service providers overseas, including in the United States and New Zealand. By providing your information, you consent to these transfers and acknowledge that APP 8.1 may not apply.
 

10. Resolving Privacy Concerns

For questions, concerns, or complaints about this Privacy Policy or our handling of your information, contact our Privacy Officer:

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The Privacy Officer
Phone: +61 421 841 929
Email: chris@vettex.com.au

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We will address your concerns promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:

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Office of the Australian Information Commissioner
GPO Box 5288, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au

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11. Changes to the Policy

We may modify this Privacy Policy without prior notice. The most current version will be available on our Website.

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